• Locally managed service department – All decisions are made here.

• Technicians with average tenure of 10 years.

• You get a live person when you place a service call by phone, or online.

• Automatic parts restocking. Technicians carry all commonly used parts.

• We offer Preventative Maintenance.

• Service loaners provided at no cost

• Our average response time is = 2.5 hours (compared to 4 hours offered by our competitors)

• Customized service agreements for copiers, printers and multifunction devices.

• Emergency response (broken machines): next call on-site response time to our customer's office.

What this means to you: Instead of a 4 hour response time, like most of our competitors offer, we will send a technician to respond to your emergency as soon as the first technician finishes their current call.